FAQ's

Frequently asked questions

ORDERS

HOW CAN I KNOW IF MY ORDER HAS BEEN PROCESSED CORRECTLY?


First of all, thank you for buying from Oroz & Co and supporting sustainable fasion! Shortly after you have placed your order, you will receive a confirmation email including your order number and a summary of the products purchased. If you have not received the confirmation email for your order 24 hours after making the purchase, most frequently the reason is that there has been an error in the email address you provided. In any case, please contact us to resolve this. Pre-order items will be shipped around the estimated shipping date shown on the product web page. As soon as your order is shipped, you will receive a notification.




HOW CAN I TRACK MY ORDER?


When your order is shipped you will receive an email from the shipping company which contains instructions on how to track your order. If you have issues with your delivery and cannot contact the delivery company please let us know.




HOW CAN I USE A PROMOTIONAL CODE?


You can enter the promo code (make sure to write it exactly as it appears) before confirming the order and making the payment. Only one promo code can be used at a time. Most codes will not apply to products on sale or already discounted (pre-orders), unless otherwise specified.




HOW DO PRE-ORDERS WORK?


Pre-orders allow us to reduce wasted products and deliver you the best possible price. We run pre-order windows and will begin production of each batch at the end of a window. You can read more about it on our Pre-Orders Page




I HAVE A PROBLEM WITH MY ORDER, WHAT CAN I DO?


Do not worry! For issues related to purchases, such as: order status, changes in delivery address, errors when placing the order, erroneous products, defective items, partial deliveries, etc., please use our contact form so we can help you. Please note that, once your package has been shipped we cannot guarantee a successful change in delivery address in case you might want to do so. If the change is requested and processed before your order has shipped, it should be possible to make a change in the delivery address.




WHERE CAN I BUY OROZ & CO PRODUCTS?


Oroz & Co products are currenlty only available via our website (www.orozandco.com). We may work with some selected retailers in the future.





PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT?


We currently accept all major credit cards.





SIZING AND CARE

IS THE FIT TRUE TO SIZE?


When it comes to fashion, we know that the most important thing is to find the perfect fit. You can visit the "SIZE CHART" section, located below the description of each product, to know if the product you are interested in fits small, large or according to the size.




HOW CAN I TAKE CARE OF MY OROZ & CO APPAREL?


You can read all our advice on how to look after your Oroz & Co apparel to make it last for longer in the Product Care page.





SHIPPING

DO YOU SHIP WORLDWIDE?


Currently we only ship to certain EU countries. If you live somewhere else and would like to buy our products please let us know and we will let you know when we are able to deliver.




DO YOU OFFER FREE SHIPPING?


Yes! We offer free shipping to Spain (Peninsula), France, Germany, Portugal, Italy, Netherlands and Belgium.
We are working to add other countries but please let us know if you would like to order and your country is not on the list.